Orders & Shipping

1. How can I contact The Beast Of Fitness?

You can reach out to our dedicated customer service team by sending an email to help@thebeastoffitness.com. We are here to assist you with any inquiries or concerns you may have. Your satisfaction is our priority!

2. Do you ship worldwide?

Absolutely! We provide worldwide shipping to make sure fitness enthusiasts all over the globe can access our products.

3. Where do you ship from?

Our products are shipped from our main hub in Hong Kong. Rest assured, we work tirelessly to ensure timely delivery to your doorstep.

4. Can I change or cancel my order?

To expedite order processing, we aim to act swiftly. Should you require any changes or wish to cancel your order, please make the request within 12 hours of placing your order. We cannot accommodate requests made after this time frame. However, if you do wish to return the order after receiving it, our generous return policy allows you to do so for a full refund.

5. What payment methods do you accept?

We accept a wide array of payment methods to cater to your preferences, including all major credit cards (VISA, Mastercard, AMEX) and convenient PayPal payments.

6. When will my order be processed?

Our dedicated team diligently processes orders from Monday to Friday. Orders are typically processed within 1-3 business days after the order is placed. Please note that we do not ship orders on weekends. In cases of high demand or during sale seasons, kindly allow extra time for order processing. Rest assured, we work diligently to get your orders to you as soon as possible.

7. How long will it take to receive my order?

Due to the popularity of our products, it may take an estimated 2-4 weeks for your order to reach you. Please rest assured that we're working diligently to get your items to you as quickly as possible.

8. What if I don't receive my order?

Your satisfaction is of paramount importance to us. If, by any chance, you don't receive your order within 30 days of the shipping date, you are eligible for a full refund. Your trust is our commitment.

9. Will I be charged with customs and taxes?

The prices displayed on our site are in US Dollars and are tax-free. However, please be aware that you may be responsible for any duties and taxes applicable in your country once you receive your order. Import taxes, customs fees, and related charges are determined by your local customs office and are your responsibility. We cannot cover these costs. If you need more information about these charges, we advise you to contact your local customs office.

10. How do I return an item?

If you require assistance with returning an item, please don't hesitate to contact us at help@thebeastoffitness.com. We are here to make the process as seamless as possible for you.

11. What if the item(s) I received are defective/incorrect/damaged?

Your satisfaction is paramount, and we take product quality seriously. If you receive merchandise that is defective, incorrect, missing, or damaged, please reach out to us promptly. Include your order number, along with photographs of the item(s) and any other pertinent details. We will make it our priority to resolve your case as expeditiously as possible.

12. When will I receive my refund?

Rest assured, we are dedicated to making your refund process as efficient as possible. All refunds will be credited back to your original payment method. If you used a credit or debit card for your purchase, please allow 7-10 business days for the refund to be processed by the card-issuing bank upon receipt of your returned item or cancellation request. If you have any inquiries regarding the timing of the credit posting to your account, we recommend contacting your bank or credit card company for more information. If you haven't received your credit yet, don't hesitate to reach out. Your peace of mind is our priority!